Terms and Conditions
You acknowledge and agree to:
Ensure that your order is correct. Please review your confirmation email after submitting your order. OTMO strives to ensure that your confirmation email is accurate. However, your printed invoice represents the final bill.
Report any spoiled or missing items as soon as possible. We have a 100% satisfaction guarantee. All invoices are considered accurate after 7 days.
Orders are to be placed and/or cancelled no later than 10:00AM Tuesday – Unless noted otherwise. Cancellations after the order deadline are subject to charges.
Put your empty and clean reusable delivery bins out for pick up before 4:00pm on the day of delivery.
Pay $15 for each additional delivery bin that you have not returned to OTMO.
All bins, icepacks, freezer jackets, etc. are the property of OTMO and must be returned in a timely manner and in their original condition. If not, your account may be charged or deposits not refunded.
You will be charged for your groceries the day of or day after delivery.
Keep your account information up to date.
Payment is required for each delivery. If paying by cheque, cheques are to be made out to On The Move Organics.
It is the responsibility of the person ordering to ensure their payment and empty re-usable bin is left in the arranged drop-off point. Additional charges may take place if the customer does not comply with this request and it becomes a pattern.
Images presented on our website may not represent the actual products we have for sale, and are provided as a visual aid to show the general types of products we carry (produce specifically).
Your Personal Information
Any accounts created on onthemoveorganics.ca is meant for customers to keep track of their orders for a more convenient and helpful shopping experience for the present and the future. Any recorded information is for the convenience of our online users of this website. We at On The Move Organics recognize your right to confidentiality and are committed to protecting your privacy. We will not share any of your personal information to any third parties.
When you place an order online, your personal information is encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to On The Move Organics.
If you have any questions or comments, please contact us.
By Mail: On The Move Organics, 623 Dundas St., London, Ontario, N5W2Z1, Canada
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